Bio Balance

• Customers have 30 days from the date of purchase to return non-perishable items for a full refund or exchange
• Items must be returned in the original condition with all original tags and packaging intact
• Sale items are Eligible for return or exchange only
• Refunds will be issued in the original form of payment. Credit card refund may take 3 to 10 business days to appear on your statement

Hillfolk believes in honoring craft traditions while expanding its boundaries.  

⚘ We approach the classroom with kindness, inclusivity and cultural awareness. 

⚘ Our goal is to bring enriching and skill focused classes to all folks seeking to expand their techniques and skill knowledge in NorthWest Arkansas.

Educational Standards

✦ Our instructors have deep knowledge and understanding of the craft they are presenting and experience in leading a classroom 

✦ We value and celebrate students of all ages, races, sexual orientation, backgrounds and lived experiences

✦ We believe in a clear and inclusive approach to education and lead our students to expand their skills and understanding of craft

✦ Most of all, Hillfolk believes in honoring craft traditions while expanding its boundaries

At HF events, no one should ever feel belittled or made to feel unsafe. The following behavior will not be tolerated: disrupting or disallowing participation by others; harassment, intimidation, or discrimination in any form, including physical, written, electronic, or verbal abuse.

Examples of unacceptable behavior include, but are not limited to:

• Derisive comments related to gender, sexual orientation, gender identity and expression, age, medical condition, pregnancy, disability, physical appearance, body size, race, religion, national origin, citizenship, culture, marital status, familial status, domestic partner or civil union status, use of a guide or support animal, educational background, or veteran/military status.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.