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• We rely on an accurate attendance count to make important arrangements for our workshops. If an attendee needs to withdraw from a workshop, they must inform us in writing via email to olivia@hillfolk.com 30 days prior to the first day of the scheduled workshop. Hillfolk will confirm the receipt of the cancellation within three business days.
• For any cancellations that are made more than 30 days prior to the workshop, you will be charged a non-refundable administrative fee of $35 for 1-day events and $75 for 3-day events.
• Cancellation requests made between 7 and 30 days prior to the start of the workshop will be charged a minimum of 50% of the original workshop fee.
• No refunds will be available for cancellations within one week of the workshop. Please take this into account when you sign up for a workshop.
• Hillfolk reserves the right to cancel or reschedule any workshop for any reason, including canceling a workshop that does not meet minimum registration requirements or canceling a workshop due to inclement weather.  If Hillfolk cancels a workshop, paid registrants will be given full refunds.  Rescheduled workshop information will be communicated on the Hillfolk website.

Hillfolk believes in honoring craft traditions while expanding its boundaries.  

⚘ We approach the classroom with kindness, inclusivity and cultural awareness. 

⚘ Our goal is to bring enriching and skill focused classes to all folks seeking to expand their techniques and skill knowledge in NorthWest Arkansas.

Educational Standards

✦ Our instructors have deep knowledge and understanding of the craft they are presenting and experience in leading a classroom 

✦ We value and celebrate students of all ages, races, sexual orientation, backgrounds and lived experiences

✦ We believe in a clear and inclusive approach to education and lead our students to expand their skills and understanding of craft

✦ Most of all, Hillfolk believes in honoring craft traditions while expanding its boundaries

At HF events, no one should ever feel belittled or made to feel unsafe. The following behavior will not be tolerated: disrupting or disallowing participation by others; harassment, intimidation, or discrimination in any form, including physical, written, electronic, or verbal abuse.

Examples of unacceptable behavior include, but are not limited to:

• Derisive comments related to gender, sexual orientation, gender identity and expression, age, medical condition, pregnancy, disability, physical appearance, body size, race, religion, national origin, citizenship, culture, marital status, familial status, domestic partner or civil union status, use of a guide or support animal, educational background, or veteran/military status.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.